You may find, after creating a support ticket, that you want to share that ticket with someone that wasn't initially included on the ticket. Our support portal allows you to share your open tickets with people in your organization with the "Share" feature.
Here's how to do it:
Open your ticket in the support portal
- Click the link in the email you received after entering your ticket that says "View your Requests"
- Click on the "Share" icon to open the share dialog box
Begin typing in the email address of the person that you want to share the ticket with. This will filter the list of people or organizations that you have permissions to share with.
- Click the name of the person you want to share with or press "Enter" on your keyboard to choose the highlighted name. Repeat this process until you have everyone you want to share with listed in the dialog. If you add someone that you don't want to share with, you can click the "X" to remove them from the list.
- When you have your list complete, click the "Share" button to send a notification to those people. You will then see their name(s) listed on the ticket.
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